Hi, I’m Quinn

Work History

Principal Program Manager at Amazon

December 2021 - October 2025

Main responsibility: As the leader of global strategic initiatives for a 500+ store portfolio, I translated enterprise priorities into executable programs—designing the systems, operating models, and governance that enabled consistent, scalable delivery. I managed a $200M+ annual capital portfolio, led the evolution of our design and development operating model, and built the frameworks that aligned cross-functional teams around strategy, resources, and execution. My work directly shaped the organization’s first PMO, informed CEO-level strategic decisions, and transformed how the company planned and delivered major programs across all stores.

• Drove dozens of large-scale initiatives annually, including self-checkout and e-commerce programs rolled out to all 500+ stores within four years, delivering 20% labor savings and supporting a business line accounting for 10–15% of sales.

• Designed the bundling strategy, reducing project load by 40% and capital costs by 30%, shifting the company to a store-based investment model adopted by senior leadership.

• Sponsored and launched Project Central, used by 500+ stakeholders daily, reducing manual reporting by 60% and cutting readiness delays by 15%.

• Built and delivered the org’s first global business review, earning CEO recognition and triggering creation of a new Strategic Planning function.

• Established intake, prioritization, resource, and reporting systems as a founding contributor to the org’s first PMO, improving on-time delivery by 30%.

• Streamlined design operations through playbooks, WBS frameworks, scorecards, and workflow standards used by hybrid teams across multiple business lines.

• Built automated workflow tools saving 30 minutes per project across 200+ annual projects, replacing manual stakeholder routing.

• Developed LOE and resource models that increased output 60% with 3 fewer headcount.

Team Leader, Equipment Procurement at Whole Foods Market

March 2020 – December 2021

Main responsibility: During a major organizational restructuring and the transition to remote work, I led a six-person equipment procurement team responsible for delivering $100M+ in equipment annually across new stores, remodels, and hundreds of operational requests. I built the systems, workflows, and communication infrastructure that standardized how four previously independent regions operated, improved accuracy, and increased predictability for field teams and cross-functional partners. My leadership balanced day-to-day execution with transformational process design and team cohesion during one of the most disruptive periods in the company’s history.

• Oversaw procurement for 5–10 new stores, ~20 remodels, and 500–750 equipment requests annually across a 200+ store region.

• Improved budget accuracy from ±20% to ±5% by building standardized forecasting and equipment specification processes.

• Reduced field escalations by 20% by streamlining documentation, strengthening vendor relationships, and improving readiness workflows.

• Unified four regional equipment packages into one standardized package, enabling staffing flexibility and workload balancing.

• Built the Master Equipment Library (MEL) and the full MEL → equipment list → budget → delivery schedule workflow adopted across all store projects.

• Partnered with architects and general contractors to integrate MEL data into Revit models, reducing error rates and improving cross-team communication.

• Established an org-wide documentation and communication model via Teams and SharePoint for an 80-person cross-functional group.

• Managed procurement for the company’s first two Just Walk Out technology stores, handling a new technology ecosystem while supporting team operations.

• Cultivated a strong team culture and peer leadership group (“COG”) during unprecedented structural and operational change.

Associate Buyer → Equipment Buyer → Senior Equipment Buyer at Whole Foods Market

Jul 2014 - Dec 2019

Main responsibility: Supported new store openings and remodels through equipment procurement and cross-team coordination.

• Managed purchasing and logistics for 20+ new stores and hundreds of remodels.

• Partnered with Design and Real Estate to forecast needs and plan installations.

• Created tools that improved collaboration and predictability across departments.

• Helped roll out sustainability programs, including energy-efficient equipment and EV charging.

Grocery Team Member → Frozen Specialist at Whole Foods Market

Jul 2014 - Dec 2019

Main responsibility: Supported daily store operations through inventory management, merchandising, and customer service.

• Received product loads, organized inventory, and stocked shelves efficiently.

• Managed product ordering, tracked out-of-stocks, and maintained accurate counts.

• Merchandised and faced products to create a clean, guest-ready presentation.

• Assisted customers with product questions and ensured a smooth shopping experience.

Student Manager at Associated Students Inc., Cal Poly Pomona

Sep 2010 – Apr 2012

Main responsibility: Oversaw daily operations for campus retail and event services, managing staff schedules, cash handling, and end-of-day reconciliations.

• Supervised student employees and ensured smooth day-to-day operations.

• Managed opening and closing procedures, including cash counts and deposits.

• Analyzed customer data and supported marketing operations for campus programs, increasing event ticket sales by 20%.